Online help

Orders

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

Once you place an order, it will take us some time to either process or make the requested items before the order ships out to you.
Estimated Receiving Time = Processing Time + Shipping Time
Before placing an order, you can check the specific processing time on Each Product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 3-6 days for the shipment. The standard shipping takes 5-8 days. The super save shipping (only for orders of accessories valued less than $50) takes 15-30 days for the shipment. The sooner you place an order, the sooner we start preparing your item(s).
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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Product

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Payment

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Delivery

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Returns

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled.

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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My Account

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJ's House

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJ's House?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Prom Dresses

Our prom dresses are thoughtfully designed to cater to a diverse range of preferences, styles, and budgets. Whether you're looking for a classic black prom dress, a show-stopping mermaid gown, or any other style that speaks to you, our collection seamlessly blends elegance with affordability, ensuring that every prom-goer can find their dream dress.

Shop Affordable and Trendy Prom Dresses for 2024

Here at Jj's House, we know how exciting and important prom night is for you. It's not just a celebration of the school year's end; it's a moment to embrace the changes ahead and create memories that will last a lifetime. We understand the thrill of finding that perfect prom dress, one that not only looks stunning but also feels like it was made just for you.

That's why we're dedicated to helping you discover the prom dress of your dreams for 2024. Whether you're into long, short, edgy, or sophisticated styles, we have a wide selection that reflects the unique essence of who you are. Our affordable dresses come in a variety of colors, silhouettes, and patterns, ensuring that your ensemble is as individual as you are.

So go ahead, explore our collection and find the dress that speaks to your heart. Because on prom night, you deserve to shine bright and make unforgettable memories. Let's make your prom dreams a reality together!


Choose the Perfect Prom Dress for Every Occasion

At prom, there's a dress for every magical moment waiting to be cherished. If you're itching to light up the dance floor with your moves, choose a gown with stretchy fabric for that perfect blend of comfort and style. Prefer to soak in the atmosphere from the sidelines? Opt for figure-skimming mermaid prom dresses that hug your curves just right, ensuring you're the talk of the town.

And if you're the type who lets your dress do the talking, go for a prom dress with mesmerizing embellishments that dazzle from afar. If bold accessories are your thing, pair them with a simple yet sophisticated prom dress for a look that's uniquely you. Because at the end of the day, prom isn't just about the night—it's about the memories you'll cherish for a lifetime. Let's find the dress that makes every moment unforgettable!


Discovering Your Dream Prom Dress: Tips for Online Shopping

We understand how daunting it can be to choose the perfect prom dress from a sea of options. But fear not! We're here to make your journey easier. With our try-on services, you can experience the magic of trying on your dream dress in the comfort of your own home, ensuring it's just right for you. If customization is your style, we offer tailored sizing options to guarantee the perfect fit. Simply take your measurements, consult our online size chart, or reach out to our team for personalized guidance. Your dream prom look is just a click away!


Prom Dress Trends 2024

Your prom dress is more than just an outfit—it's a reflection of your individuality and style. That's why we've handpicked a selection of trendy prom dresses that are sure to make a statement in 2024. Imagine stealing the spotlight in bold hues like burgundy, tahiti, and royal blue, each shade radiating confidence and charm.

For a touch of timeless elegance with a modern twist, consider the enduring classic of the one-shoulder strap trend. This style exudes an ultra-feminine allure with just the right hint of edginess, flattering all body types and ensuring a picture-perfect silhouette that will captivate the prom scene.

Alternatively, opt for the ever-popular A-line prom dresses, beloved for their versatility and flattering fit. Whether you're looking to elevate your look or keep it relaxed, this classic silhouette gracefully complements every body type, allowing you to express your unique style with confidence.

We're dedicated to helping you find the perfect prom dress that not only reflects the latest trends but also celebrates your individuality. Because when you feel confident and empowered, you'll truly shine on your special night.

Be sure to also check out the 6 Upcoming Prom Dresses Trends for 2024 on our blog!


The Asymmetrical Hemlines Prom Dress: From chic one-shoulder styles to high-low hems, where one side is longer than the other, asymmetrical hemlines offer a unique and unexpected touch for those seeking an extraordinary look.


Essential Prom Accessories: How to Elevate Your Look

Prom accessories aren't just add-ons—they're the finishing touches that make your prom outfit uniquely yours. They have the power to elevate your look from beautiful to breathtaking, so it's essential to choose them wisely.

If your prom dress features intricate detailing or a high neckline, consider skipping the necklace and opting for statement earrings or bracelets instead. These eye-catching accessories will add just the right amount of sparkle and glamour to your ensemble without overpowering its elegance.

On the other hand, if your dress has a lower neckline, a delicate necklace can beautifully complement its design, enhancing your natural beauty and adding a touch of sophistication.

And let's not forget about what goes underneath! For dresses with plunging necklines or strapless bodices, a seamless sticky bra is a must-have for a comfortable and confident fit that lets you focus on having fun all night long.

When it comes to shoes, comfort is key for those long hours of dancing and socializing. Opt for neutral heels that not only elongate your legs but also perfectly complement your outfit, ensuring you look and feel fabulous from head to toe.

Finally, complete your prom look with an elegant clutch or small handbag that not only holds your essentials but also adds a touch of chic sophistication to your ensemble.

Remember, prom night is your time to shine, so choose accessories that reflect your unique style and personality. With the right finishing touches, you'll feel like the belle of the ball, ready to make memories that last a lifetime.

Frequently Asked Questions About Prom Dresses
How much do prom dresses cost?

At JJ's House, we offer a wide range of prom dresses that cater to different styles and budgets. Our collection includes affordable prom dresses starting from just US$44, making it accessible for everyone to find their perfect dress without breaking the bank. With various options available in terms of styles, colors, and sizes, you can explore our selection and discover the dress that resonates with your personal style.

Should I wear a short or long prom dress?

When it comes to choosing a prom dress, the key is to find a style that not only looks stunning but also makes you feel comfortable and confident throughout the night. Long gowns are often favored for formal occasions like prom, as they exude elegance and grace. They create a captivating silhouette and are perfect for making a memorable entrance. If you prefer a long prom dress, you'll find a wide selection of exquisite options at JJ's House, designed to make you feel like a true princess on your special night.


On the other hand, short prom dresses can be an excellent choice for those who want to showcase their legs and enjoy the freedom of movement on the dance floor. These dresses offer a youthful and playful vibe, allowing you to dance the night away comfortably.

Is plus size available for prom dresses?

At JJ's House, we are committed to ensuring that every individual feels beautiful and confident on their prom night, regardless of their size. We understand that everyone's body is unique, and that's why we offer a diverse and inclusive range of prom dresses in sizes ranging from small to plus size.

Should I wear a bra under my prom dress?

The choice to wear a bra with your prom dress depends on the style and design of the dress. If your dress features a built-in bra or offers sufficient support, you may not require an additional bra. However, if you have a strapless or low-back dress, it is advisable to consider wearing a specialized bra or adhesive cups to ensure optimal support and comfort.

How to dress for prom?

Prom is a special occasion where you can dress up and showcase your personal style. Here are some tips to help you choose the perfect prom attire:


Find a dress that reflects your personality: Look for a prom dress that makes you feel confident and expresses your unique style. Whether you prefer a classic, glamorous, trendy, or bold look, choose a dress that resonates with your individuality.


Consider the dress code: Some proms may have a specific dress code, so be sure to check the guidelines provided by your school or event organizer. Whether it's formal, semi-formal, or themed, understanding the dress code will help you select an appropriate outfit.


Choose a flattering silhouette: Select a dress that complements your body shape and enhances your best features. Whether you prefer a fitted mermaid style, a flowy A-line, or a sleek sheath dress, find a silhouette that flatters your figure and makes you feel beautiful.


Pay attention to color and fabric: Consider colors that suit your skin tone and make you feel confident. You can opt for classic hues like black, navy, or red, or explore trendy shades or pastel tones. Additionally, choose a fabric that not only looks great but also feels comfortable to wear throughout the night.


Complete your look with accessories: Enhance your prom dress with carefully selected accessories. Add sparkle with statement jewelry, such as earrings, bracelets, or a necklace. Consider a stylish clutch or small handbag to carry your essentials. Don't forget to choose shoes that match your dress and are comfortable for dancing the night away.

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